Frequently Asked Questions

We’re a party company on a mission to help make party planning easier for people who are always on the go. We offer a variety of top quality party supplies that are unique and affordable.

We’re your virtual party assistant without the expense of a formal party planner. Whether you need a few quality party supplies or an entire themed party plan, we’re your one-stop party resource. We source premium items at the best possible prices.

Contact us by emailing info@flawless-occasions.com. We'll get back to you as soon as possible.

We strive to process orders as quickly as possible, but if you need to modify your order, please contact us at info@flawless-occasions.com immediately, and we'll do our best to assist you.

We take quality seriously. However, things happen. If you ever receive a defective item, please contact us at info@flawless-occasions.com, and we'll make it right.

Customer satisfaction is of utmost importance to us. We strive to provide quality items and world-class customer service. Should you need to return something, we accept returns of standard, unopened, and unused items within 14 days of your order date. To initiate a return, please email us at info@flawless-occasions.com with your order number and reason for the return. Our team will guide you through the process. All returns must be authorized before shipping your item back to us.

Our orders usually ship 1 - 2 business days, not including holiday or weekends, but delivery times vary depending on which shipping method you select at checkout. Please note we cannot be responsible for any delays in transit times. Transit times are provided by the carrier, and may vary by location and weather, especially during peak seasons.

Shipping amounts vary by location as well as carrier and are confirmed at checkout for standard orders.

Please contact us immediately at info@flawless-occasions.com so we can attempt to correct the mistake and ship to the correct address. However, we are unable to change the address if your package is already en route. If your package is eventually returned to us by the carrier with all items included, we will be happy to issue you a refund.

In the rare instance that you do not receive your order, we recommend contacting the carrier directly. Give them the tracking number that we provide you so that they are able to more effectively help you. Though we do everything in our power to get your party goods to you on time, Flawless Occasions isn’t liable for any third-party carrier issues or weather delays.